Many banks feel that it’s not in their best interests to keep their customers fully informed. This can be a problem if you’re trying to decide which bank would be the best for you.

It’s possible to get some information about interest rates and bank charges, and there are surveys to be found that will give you some idea of different banks’ approach to customer service, but there are important areas of the bank/customer relationship that can only be judged after the event.

Security is an important consideration. How good is a particular bank’s fraud-detection software? How near does it come to complying with the Money Laundering Regulations?

How will it treat you when you are defrauded? Will they see you as a victim to be assisted, or a criminal to be spurned?

These are all unknown quantities. I hope that the posts on this site will help to shine a little light into that darkness.

For instance, in “Do you know who you are ‘phoning”, there are some tips on how to avoid a common fraud that some banks won’t warn you about, because they’re not going to pay you back.

“State of the art software?” discusses the robustness or otherwise of some banks’ systems, and “When is a guarantee not a guarantee?” reveals some exclusions that you may not have been told about.

There are some facts that might surprise you in “Whose money is it anyway?”